The only way we can ensure good service if we first talk to the individual about how we're disappointed in their poor service, and then secondly to pass it on to management, so that they can take action.
You hurt the store when you do nothing. That one bad employee could chase away good customers, causing the store to suffer (and also all the employees that work there). Perhaps the individual was having a bad day. If so, the person still needs to manage customers in a better way.
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