Last week I went late night shopping with my daughter at our local Tesco store. They only had 2 checkouts open when I came to ring my items thru, the 2 open checkouts were for 10 or less items so didn't have room for me to place all my purchases onto the counter top. I was already frazzled and felt even more so when the checkout operator tried to help me by just counting how many of each item I had (I had multiples of most items) and ring them thru once...I just didn't have enough room to pack the items away as she was moving onto counting how many I had of another item..then we had the price query..I bought 2 items for £3 which were £1.94 each if purchased separately..they were exactly the same items but one had new packaging on it..the checkout operator insisted that they were different products and wouldn't put the correct price into the till..I ended up marching off to the shelf where those items were stored, and plucked off the special offer price tag to show her, I took along another packet which matched one of the ones I'd already purchased, in case she still insisted they were different products but she still had to consult with a supervisor to get the items thru the till at the special offer price.
Eventually we managed to sort out all the items in my trolley, and my daughter said not to bother packing them, just to grab a bunch of carrier bags and do the packing when we got thru the till...I was soo ready to just shout at the poor checkout operator!! Apparently she'd had a problem putting items thru at a special price before when my daughter had shopped there, so it wasn't just down to my frazzled attitude that the problem arose..I did feel sorry for the checkout operator tho, Tesco should leave the ordinary checkout tills open as well as the smaller ones, apparently they close the other checkouts 2 hours before the store closes..I wonder how many other frazzled customers they have as a result of this?
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