Thanks for all the replies to my request for a comparison list..sorry I took the thread slightly off topic there Strawberry, thanks for your comments about my posts in general
I used to work for British Telecom when I was 17, it was just a training job for 6 months but we were taught all the rules of having a telephone manner and whatnot. I later worked for 5 years as a telephone enquiry clerk. Some of the customers were not at all pleasant while you were either taking their order or dealing with an enquiry on their account.
I once got a bloke on the line who sounded french, he kept insisting that the catalogue company ought to have placed Summer clothing etc. in the Spring/Summer catalogue, and Winter clothing etc. in the Autumn/Winter catalogue...I tried to explain to him that the catalogues were produced before the season so that you could purchase items in time for the season, but he just kept on arguing his point over and over again, he also criticised the quality of the goods and anything else he could think of. We were only supposed to spend a couple of minutes per telephone call, and it was all monitored by computers, so I was under pressure to end the call, I managed to do so eventually and kept my cool with the customer, but afterwards I was shaking so badly that I had to go to the rest area for a break! Fortunately those kinds of calls were few and far between, if customers had a valid complaint against the company, or were struggling with payments etc. I always made time for them to explain the situation fully, I was complimented too, lots of times which made me feel like the extra effort was worthwhile...