[SisterofJared]

I am torn between two opinions....

First I feel that you have a right to expect friendly service. And possibly you might want to complain to the manager.

But then I think maybe her dog died that day, or her husband walked out on her... maybe something pretty stinky is going on in her life.... and we all behave badly sometimes. I would probably want to say something that will encourage her.... like "You seem to be down today, having a rough day?" and then start bagging the beads and smiling and chatting, and who knows, maybe you can make her day better, and maybe kindness can help her so the next customer gets a smile from her and better service.

It's not really our job to make someone give good service-- thy should do that on their own, but at the same time, we're all human, most of us are subject to our grumpy times, and depending on how bad it is, some people may really react to personal things going on in their lives. And everyone has to make a buck, I would hate to complain to a manger and someone get fired and their world get even worse. How much better for all if I turn on a sunny disposition and help them overcome their gloom.

BTW, Strawberry, I love how you told this story... lots of humor in there. Isn't it interesting to see the different reactions of the people all providing the same service.... yet so differently!

Sister of Jared