there is a difference between having a bad day and giving bad customer service. i worked the day after i found out my grandpa died. i worked every day until, and including, the day of the funeral. i did not let that affect my customer service. sure, i may have seemed down and not smiled as much, but you can tell the difference between someone who is having a bad day and someone who just does NOT want to be at their job. and if something that drastic happened, that a dog died, or a husband walked out on her, or whatever call in sick. i know i would.
|