The Nerve Of Some People!

StrawberryFields · #1 (**permalink**) 09-18-2008, 02:32 PM

Have you ever wanted to get something off your chest? I thought that this might be a place to complain about someone only no one here on the board. Just random rantings.

Yesterday I went shopping for beads to feed my newest hobby. I found that the local craft store was having some of the beads 75% off on clearance so I decided to visit three stores in the chain. I started with the one closest to my house and bought a bag full in beads and jewelry making supplies. I then went to the next one in the chain and placed all of them on the counter by colors as I had already sorted them out. The lady checking me out asked if I would like them in small separate bags and I said yes that would be very nice and she pulled out baggy sized bags. I spent a bit more money there. Next I went to the third one on my journey and found about the same amount of treasure there. I walked up to the cashier who looked put out already to be helping me lol. I politely asked her if she was open and she said "yea". I asked her if they could be bagged by colors and she said "huh"? I asked about the small bags and she took the box and pushed them at me lol. She began ringing the stuff up and then pushed them to me for me to bag lol. When something didn't ring up at the right price I told her and she shifted her weight to the other foot all put out. She punched in the numbers and I guess it adjusted it... I had this all organized and at the end I had something that wasn't on sale but I had a 40% off coupon and I told her about it. She looked at me and said, "What are you trying to pull now"? I really wanted to say "Oh nothing, just trying to help you with YOUR JOB" No, I didn't say that but I wanted to I said "The way you say that you would have thought I was committing a crime". At the end of my long order she chastised me for using all of the tape in her receipt machine and said, "There, that ot to keep you occupied for the rest of the afternoon"

Gosh! I can't believe the nerve of some people!!!

I think I might do it again today lol

Wingnut · #2 (**permalink**) 09-18-2008, 02:41 PM

Well, it was pretty rude of you to ask her to help you in the first place.

StrawberryFields · #3 (**permalink**) 09-18-2008, 02:51 PM

Quote:

Originally Posted by Wingnut

Well, it was pretty rude of you to ask her to help you in the first place.

I KNOW

It just cracks me up when someone who is being paid to do a job gets all put out when asked to help.

richlittell · #4 (**permalink**) 09-18-2008, 02:53 PM

Tell her boss to pull the video surveillance and take a look. lol

TheyCallMeMom · #5 (**permalink**) 09-18-2008, 03:03 PM

You are preaching to the choir

I am an avid coupon user..

I have unfortunately had to deal with much worse customer service.. I have actually been accused of stealing when I have used particular coupons matched with a sale.

I would make a point to call her manager..

tell them you enjoy shopping at their stores, but your day was tarnished by a grumpy cashier who made you feel unwelcomed

all you ask is for them to find out why said cashier was rude to the customers..

susieSA · #6 (**permalink**) 09-18-2008, 03:05 PM

Sheesh...

I so would have told her to forget it & walked out - but only after she had rung it all up....

StrawberryFields · #7 (**permalink**) 09-18-2008, 03:07 PM

Quote:

Originally Posted by richlittell

Tell her boss to pull the video surveillance and take a look. lol

Good thought

I don't think I would do that though I am much to nice.

I guess I just have a problem with negative people.

BenRaines · #8 (**permalink**) 09-18-2008, 03:17 PM

I have been in sales for 30 years. Always a smile and a cheerful voice. Poor sales persons get me to call or write the manager.

I always address a clerk by their name if they have a name tag. Ask for waiters name if waiting on me so I can call them by their name, etc.

If they don't like human contact then get a job as a dog catcher or someone who picks up garbage along the road.

Ben Raines

rameumptom · #9 (**permalink**) 09-18-2008, 03:25 PM

The only way we can ensure good service if we first talk to the individual about how we're disappointed in their poor service, and then secondly to pass it on to management, so that they can take action.

You hurt the store when you do nothing. That one bad employee could chase away good customers, causing the store to suffer (and also all the employees that work there). Perhaps the individual was having a bad day. If so, the person still needs to manage customers in a better way.

RainofGold · #10 (**permalink**) 09-18-2008, 04:17 PM

The same thing happens to me when I buy scrapbook paper. It's pretty expensive .59 ea.
so I usually wait for the sales 6 for .99 cents, and I buy a lot. When I go to the clerk they usually give me a weird look because they have to ring "each" piece separate.
I often offer to help and they change their attitude towards me. I agree that when they are rude you should talk to the management and make them aware of the clerks behavior.

Or on your way out you could tell her,
I'll be back tomorrow for more..