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  #21 (permalink)  
Old 09-09-2009, 03:30 PM
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I called the owner of ldsmovierentals.com (according to one of the previous posters) and left a friendly message asking for help in resolving the issue of the continued monthly charges. I did not hear back, but it appears that I have not been charged this month (for the first time since I canceled in April).

I just went to ldsmovierentals.com to see if there was any change in my account status and got this message:

"We will be down for maintenance Tuesday Sep. 8th. During this downtime we will be updating our new server, fixing problems with our 3rd party software application, conducting movie inventory, implementing new features and posting new movies.

We expect to restore all services on Wednesday Sep. 9th.

We have set up a special support email while we go through this transition ldsmovierentals@gmail.com.

If you've had recent problems with cancelling your account or have not received DVDs we will be contacting you shortly concerning these issues. We are manually going through every account to verify status.

Thank you for your patience. "

Anyway, hopefully this is over now for me. I appreciate the help and support from this message board.
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Old 09-09-2009, 03:41 PM
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That message on their website hardly explains a lot, especially as to why you were unable to contact them. I couldn't possibly do business with a company which had no valid telephone number or address. Maybe someone should send them the link to this thread. Hopefully they will have the decency to respond on here and explain exactly what happened, at least to try and save face a bit if nothing else. I know that they have a user account on this forum.

This thread does appear in search engines for some of the terms used for their company, so if they were interested at all in what people were saying about them online (like any decent company) they'll see this thread anyway. They may have already seen it.
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Old 09-09-2009, 07:04 PM
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Well that is all great and dandy, but I already changed my card number to stop the charges. Are they planning on reimbursing the people for the months they charged and didn't deliver? Sheesh.
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Old 10-18-2009, 08:58 AM
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Whenever I come up against a situation like this I just contact my Pre-Paid Legal attorneys and a letter from them usually takes care of the issue. Carol Sue Saunders. I'm not trying to advertise. Just trying to offer assistance.
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Old 10-26-2009, 03:19 PM
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google toolbar reports ldsmovierentals.com as serving malware. Hmm.

They seemed to be getting back into it (at least they stopped charging our card), but I'm not sure if they have come clean really.

-r
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Old 10-26-2009, 03:22 PM
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Personally, I'm a big fan of Netflix. You don't get all of the G-rated stuff you can get with LDSmovierentals but the quality and customer service is excellent. I have not had any problems since I made the switch.
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